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CAREERS

Matrix Imaging Solutions is an omnichannel billing and customer communications company with over 30 years’ experience. We value each of  our team members’ contributions and are always on the lookout for new employees to help grow the business.

We offer competitive compensation and benefits package as well as growth opportunities at several locations across the United States. Browse our current openings and apply today by sending your resume to: [email protected]

 MATRIX IS AN EQUAL OPPORTUNITY EMPLOYER

Account Manager (Frederick, MD-On-Site)

Position Summary:

The Account Manager is responsible for onboarding new locations and interacting with existing customer base by providing support, addressing inquiries, and resolving complaints. Conducts email and mail campaigns (aftermarket and dealership) and follows up with current customers to introduce and offer new programs and enhancements to the program.

 

Responsibilities/Duties:

  1. Client Service Organization and Management
  • Development and implementation of process improvement initiatives.
  • Evaluation and maintaining the scheduling of client service shift coverage to improve client satisfaction.
  • Assists in supporting the sales team by generating sales leads with introductions to our product.
  1. Quality and Process Improvement
  • Oversee the completion of specific client service project tasks within times specified by the project plan(s).
  • Gather, Develop and Analyze various operational metrics to assure that we understand and are exceeding customer expectations.
  • Develop evaluation tool(s) to assess Client Service effectiveness in the following areas:
  • New Throttle Customer On-boarding satisfaction
  • Current customer support and satisfaction. Measure communication effectiveness.
  • Resolves emerging customer problems/complaints w/ accuracy and efficiency.

 Education, Training, Skills, and Experience:

  • Associate degree preferred, with coursework in related area, or relevant work experience.
  • A minimum of five (5) years of customer service experience with working knowledge of print, mail, digital output, USPS, and mailing operations preferred.
  • PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
  • Mathematical and/or accounting proficiency that provides the ability to easily understand the costs and profitability of account relationships and proposed projects.
  • Highly motivated, positive attitude and excellent communication skills.
  • Think outside of the box to improve processes and procedures.
  • Strong leadership skills.
  • Excellent project management and organizational skills with the ability to multi-task and work within tight deadlines.
  • General understanding of technical resources, programming, and data processing methodology.
  • Trello and Digital Marketing Experience preferred.