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CAREERS

Matrix Imaging Solutions is an omnichannel billing and customer communications company with over 30 years’ experience. We value each of  our team members’ contributions and are always on the lookout for new employees to help grow the business.

We offer competitive compensation and benefits package as well as growth opportunities at several locations across the United States. Browse our current openings and apply today by sending your resume to: [email protected]

 MATRIX IS AN EQUAL OPPORTUNITY EMPLOYER

Customer Service Representative (Sanborn, NY)

Position Summary:

The Customer Service Representative (CSR) is responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities/Duties:

  • Provides customer service support over the phone and email answering questions for orders.
  • Upsell/cross-sell existing customers through account penetration.
  • Onboards new Matrix customers
  • Resolves any emerging customer problems with accuracy and efficiency.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Manages incoming calls and customer service inquiries/changes to current setup.
  • Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.
  • Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
  • Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
  • Goes above and beyond to engage customers & team members.
  • Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
  • Provides an overview of the Matrix Program(s) for new prospects and returning customers.
  • Keeps accurate records of customer interactions, process customer accounts, and file documents.
  • Assist with the enhancement/development of internal standards and processes.
  • Works with the accounting department on outstanding customer invoices.
  • Performs other related duties as assigned.

Qualifications, Skills and Abilities Required:

  • High school diploma or equivalent.
  • Three (3) years of customer service experience preferred.
  • Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
  • Service-oriented and able to resolve customer grievances.
  • Multi-tasking skills and ability to work under pressure.
  • Working knowledge of Microsoft Excel, Word, Outlook
  • Ability to follow documented instructions as well as document new learned procedures.
  • Must have excellent time management skills.
  • Flexible and able to function independently and in team scenario.
  • Positive attitude

Maintenance Technician-Second Shift (Sanborn, NY)

Position Summary:

The Maintenance Technician is responsible for understanding all aspects of the inserting machines, folding equipment and electrical connections, which includes but is not limited to running inserters, reviewing manuals and other duties involving maintaining production equipment. Oversight of machine operation across the production floor, assisting operators with all mechanical problems.

Responsibilities/Duties:

    • Diagnose and troubleshoot problems as they arise, and identify potential problems in an organized, and efficient manner.
    • Maintain and repair inserters, folding equipment and any other machinery required for production use.
    • Assist to determine the nature and scope of forthcoming projects and the requirements for completion.
    • Perform preventive maintenance on production equipment and machinery.
    • Coordinates with production management regarding equipment availability, machine scheduling, required production volumes, key priorities, and required planned maintenance.; notifies management about the need for major repairs or additions to equipment.
    • Develop preventative maintenance schedules for production machinery and execute them consistently to maintain print quality and required volumes.
    • Performs and records maintenance and inspections.
    • Develop and maintain a tool and spare parts inventory system which reduces production downtime and simplifies equipment maintenance at the lowest possible cost.
    • Complete and submit purchase requisitions for parts/supplies.

Qualifications, Skills and Abilities Required:

    • Possess a High School Diploma/GED or higher. Candidates with a vocational/technical degree are strongly preferred; Electrical Degree or Trade School Certification preferred
    • Understanding of PC hardware, software, and/or networking.
    • Safety and Hazard knowledge of electrical systems; ­­­Safety training preferred.
    • At least 3 years of Electrical/Electronic experience a must
    • Valid driver’s license
    • Good communication and interpersonal skills; ability to follow oral and written instructions.
    • Ability to work independently and prioritize multiple tasks.
    • Excellent verbal and written communication skills.
    • Excellent organizational skills and attention to detail.

     

    Physical Requirements:

    • Must be able to stand for up to a 12-hour shift
    • Must be able to regularly lift up to 25lbs; occasionally lift up to 50lbs.
    • Must be able to bend, squat, reach, push, and pull with frequency.

Account Service Representative/Throttle (Frederick, MD)

Position Summary:

Are you a detail-oriented, self-motivated individual? Are you looking for a dynamic job that cuts through the same monotonous work every day? This is the opportunity for you. Matrix Imaging Solutions in Frederick, MD is the place for you. Matrix Imaging Solutions is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.

Responsibilities/Duties:

  • Provides customer service support over the phone and email answering questions for orders.
  • Create quotes, PO’s and places orders for customers.
  • Upsell/cross-sell existing customers through account penetration.
  • Onboards new customers
  • Resolves any emerging customer problems with accuracy and efficiency.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Manages incoming calls and customer service inquiries/changes to current setup.
  • Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.
  • Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
  • Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
  • Goes above and beyond to engage customers & team members.
  • Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
  • Provides an overview of the Matrix Program(s) for new prospects and returning customers.
  • Keeps accurate records of customer interactions, process customer accounts, and file documents.
  • Assist with the enhancement/development of internal standards and processes.
  • Performs other related duties as assigned.

Qualifications, Skills and Abilities Required:

  • Associate degree preferred, with coursework in related area, or relevant work experience.
  • A minimum of three (3) years of customer service experience (working knowledge of print, mail, digital output, USPS and mailing operations preferred).
  • Experience working with automotive customers a plus.
  • PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
  • Excellent communication skills including active listening and ability to communicate effectively with customers, vendors, suppliers and co-workers.
  • Service-oriented and able to resolve customer concerns.
  • Multi-tasking skills and ability to work under pressure.
  • Ability to follow documented instructions as well as document new learned procedures.
  • Must have excellent time management skills.
  • Flexible and able to function independently and in team scenario.
  • Positive attitude

Hand Mail Operator (Sanborn, NY)

Position Summary:

The Hand Mail Operator is responsible for day-to-day set-up, maintenance, and operation of tabletop postal equipment in support of production requirements. Responsible for reviewing instructions on quality sheets, verifying correct components to be inserted, perform quality checks, reading and understanding quality sheets and too many page reports, understanding batch IDs, mail dates and proper processing order and meeting daily production goals, etc.

Hand Mail Operators may be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators will take on any additional tasks as deemed necessary by the Manager on duty.

Responsibilities/Duties:

  • Reviewing, understanding & following job instructions
  • Verifying correct components
  • Proper Postal machine set-up and usage
  • Postage Meter usage and understanding
  • Client Office Copy Procedures
  • Performing quality inspections
  • Usage of UPS and Fedex Software
  • Meeting production goals and Mail Dates
  • Additional responsibilities/duties assigned as needs arise

Qualifications, Skills and Abilities Required:

  • Reading and Understanding of Mail Instructions
  • Strong attention to detail
  • Ability to perform repetitive tasks for extended periods of time.
  • Conscientiousness and ability to focus on production of high-quality output.
  • Must be a team player and able to have positive and productive interactions.
  • Strong customer focus and communication skills.

Physical Requirements:

  • Must be able to stand for up to an 8hr shift
  • Must be able to regularly lift to 25lbs; occasionally lift to 50lbs
  • Must be able to bend, squat, reach, push, pull, etc.

Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ [email protected]  or fax to 716-504-9720.

Inserter Operator (Sanborn, NY)

Position Summary:

The Inserter Operator is responsible for day-to-day set-up, maintenance, and operation of various mail inserting equipment in support of production requirements. Duties include reviewing instructions, verifying correct components, preforming quality checks, meeting daily production goals, etc. All Inserter Operators will be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators may be required to take on any additional tasks as deemed necessary by the Supervisor on duty.

Responsibilities/Duties:

  • Reviewing, understanding & following job instructions
  • Verifying correct components
  • Proper machine set-up
  • Daily machine maintenance
  • Machine operation
  • Performing quality inspections
  • Traying mail in preparation for USPS verification and entry
  • Meeting production goals

Education, Training, Skills and Experience:

  • Possess a High School Diploma/GED or higher. Candidates with a vocational/technical degree are strongly preferred.
  • Good mechanical and technical skills, with the ability to troubleshoot, and work independently and as part of a team to resolve issues.
  • Previous experience in set-up and operation of mail inserting equipment
  • Strong attention to detail
  • Ability to perform repetitive tasks for long periods of time.
  • Conscientiousness and ability to focus on production of high-quality output.
  • Must be a team player and able to have positive and productive interactions.

Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ [email protected]  or fax to 716-504-9720.

Inserter Operator First, Second and Third Shift (Sanborn, NY)

Position Summary:

The Inserter Operator is responsible for day-to-day set-up, maintenance, and operation of the Rival high speed inserting equipment and various other mail inserting equipment in support of production requirements. Duties include reviewing instructions, verifying correct components, preforming quality checks, meeting daily production goals, etc. All Inserter Operators will be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators may be required to take on any additional tasks as deemed necessary by the Supervisor on duty.

Responsibilities/Duties:

  • Reviewing, understanding & following job instructions
  • Verifying correct components
  • Proper machine set-up
  • Daily machine maintenance
  • Machine operation
  • Performing quality inspections
  • Traying mail in preparation for USPS verification and entry
  • Meeting production goals

Education, Training, Skills and Experience:

    • Possess a High School Diploma/GED or higher. Candidates with a vocational/technical degree are strongly preferred.
    • Good mechanical and technical skills, with the ability to troubleshoot, and work independently and as part of a team to resolve issues.
    • Previous experience in set-up and operation of mail inserting equipment
    • Strong attention to detail
    • Ability to perform repetitive tasks for long periods of time.
    • Conscientiousness and ability to focus on production of high-quality output.
    • Must be a team player and able to have positive and productive interactions.
    • Physical Requirements:
      • Must be able to stand for up to an 8hr shift on cement floor
      • Must be able to regularly lift to 25lbs; occasionally lift to 50lbs

Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ [email protected]  or fax to 716-504-9720.

Production Supervisor-1st-Shift (Sanborn, NY)

Position Summary:

Assist with managing the production in the department to include Laser, Bindery, Inserting and Hand Mail Inserting Departments: responsible for assuring the productivity, quality, timeliness, and cost control of work in progress; assigns work, gives instruction to personnel, and meets productions goals. Assist with planning, organizing, influencing and control issues related to efficient processes and effective personnel.

Responsibilities/Duties:

  • Review and plan job scheduling with other supervisors and management to assure production goes according to customer need and project deadlines.
  • Manage and schedule the workflow through the department to assure efficiency and cost control.
  • Make work assignments, give instructions pertaining to jobs and answer questions personnel have about their work.
  • Work closely with other supervisors and management in planning efficient production.
  • Ensure proper equipment maintenance as related to safety, productivity, quality and service by leading the development and implementation of appropriate procedures and documentation to verify conformance.
  • Enforce all company rules and policies consistently, especially in regard to safety. Include safety considerations in department meetings to raise awareness of personnel to perform their tasks in a consistently safe manner. Ensure all safety rules are followed, accompanied by good housekeeping complemented by supervision.
  • Manage and accept responsibility daily for all assigned personnel as they perform production-related tasks.
  • See that employees are properly trained. Proactively seek new and better ways for employees to do their jobs. Identify where training is needed to develop the people in areas of responsibility and work with management to line up the necessary resources to ensure that training is completed and documented in a timely basis.
  • Keep abreast of new methods, processes and procedures.
  • Responsible for the control of loss and spoilage in the dept. Emphasize the need for quality in the work performed and spot check the work done by the department personnel.
  • Provide regular feedback to employees.
  • Provide feedback for employee annual performance reviews
  • Work closely with management and Human Resources on personnel issues, including but not limited to: hiring, disciplinary, promotion and termination issues.
  • Performs occasional preventative maintenance and mechanical repairs to keep machines running properly.
  • Coordinate with Procurement Department to order supplies for department as needed.
  • Assist with approval of PTO requests in department.
  • Additional responsibilities/duties as assigned.

Education, Training, Skills and Experience:

  • Five years of progressive experience in operations; a technical or vocational degree is preferred.
  • Strong problem-solving, decision-making, and organizational abilities.
  • Good mechanical and technical skills, with the ability to troubleshoot, and work independently and as part of a team to resolve issues.
  • Ability to supervise, select, and train skilled employees.
  • Ability to efficiently schedule work through department(s).
  • Excellent communication skills, both verbal and written; Capable of communicating and working with people at all levels of the organization.
  • Team-oriented management style with demonstrated leadership and facilitation skills.
  • Flexible in relations with others and in the management of continuous change.

Physical Requirements:

  • Must be able to stand for up to an 8hr shift on cement floor
  • Must be able to regularly lift to 25lbs; occasionally lift to 50lbs

Please submit Internal Posting Application or letter of interest to Melisa Green, Director of Human Resources @ [email protected].

Production Supervisor-2nd-Shift (Sanborn, NY)

Position Summary:

Assist with managing the production in the department to include Laser, Bindery, Inserting and Hand Mail Inserting Departments: responsible for assuring the productivity, quality, timeliness, and cost control of work in progress; assigns work, gives instruction to personnel, and meets productions goals. Assist with planning, organizing, influencing and control issues related to efficient processes and effective personnel.

Responsibilities/Duties:

  • Review and plan job scheduling with other supervisors and management to assure production goes according to customer need and project deadlines.
  • Manage and schedule the workflow through the department to assure efficiency and cost control.
  • Make work assignments, give instructions pertaining to jobs and answer questions personnel have about their work.
  • Work closely with other supervisors and management in planning efficient production.
  • Ensure proper equipment maintenance as related to safety, productivity, quality and service by leading the development and implementation of appropriate procedures and documentation to verify conformance.
  • Enforce all company rules and policies consistently, especially in regard to safety. Include safety considerations in department meetings to raise awareness of personnel to perform their tasks in a consistently safe manner. Ensure all safety rules are followed, accompanied by good housekeeping complemented by supervision.
  • Manage and accept responsibility daily for all assigned personnel as they perform production-related tasks.
  • See that employees are properly trained. Proactively seek new and better ways for employees to do their jobs. Identify where training is needed to develop the people in areas of responsibility and work with management to line up the necessary resources to ensure that training is completed and documented in a timely basis.
  • Keep abreast of new methods, processes and procedures.
  • Responsible for the control of loss and spoilage in the dept. Emphasize the need for quality in the work performed and spot check the work done by the department personnel.
  • Provide regular feedback to employees.
  • Provide feedback for employee annual performance reviews
  • Work closely with management and Human Resources on personnel issues, including but not limited to: hiring, disciplinary, promotion and termination issues.
  • Coordinate with Procurement Department to order supplies for department as needed.
  • Assist with approval of PTO requests in department.
  • Additional responsibilities/duties as assigned.

Education, Training, Skills and Experience:

  • Five years of progressive experience in operations; a technical or vocational degree is preferred.
  • Strong problem-solving, decision-making, and organizational abilities.
  • Good mechanical and technical skills, with the ability to troubleshoot, and work independently and as part of a team to resolve issues.
  • Ability to supervise, select, and train skilled employees.
  • Ability to efficiently schedule work through department(s).
  • Excellent communication skills, both verbal and written; Capable of communicating and working with people at all levels of the organization.
  • Team-oriented management style with demonstrated leadership and facilitation skills.
  • Flexible in relations with others and in the management of continuous change.

Physical Requirements:

  • Must be able to stand for up to an 8hr shift on cement floor
  • Must be able to regularly lift to 25lbs; occasionally lift to 50lbs

Software Development Manager (Hybrid Position) (Coppell, TX)

Position Summary:

Manage development and design personnel, oversee coordination, coding and implementation of all application development, product design and related programming.  Manage the composition team to coordinate priorities and monitor progress on projects.  Communicate effectively with team members and provide technical and professional guidance. Work closely with team members regarding all aspects of project planning.  Provide leadership to development and design team. Distribute workload among team members.

Responsibilities/Duties:

    • Manages all the activities of the software development group; ensures adherence to timelines
    • Assist in establishing, implementing, and monitoring long term and short-term goals
    • Sets attainable goals for timely completion of projects
    • Manages, trains, mentors developers and composition specialists; responsible for performance reviews and establishing goals/action plans
    • Provides guidance to team members to encourage work productivity
    • Manages multiple projects at once
    • Ensures appropriate procedures and processes are followed when it comes to software development
    • Represents the software department in meetings
    • Participates in design control activities
    • Monitors, evaluates, and ensures the completion of tasks and projects
    • Analyzes software requirements
    • Implements design plans, reviews unit tests
    • Documents software development
    • Monitors status of developing software
    • Writes, reviews and revises product requirements and specifications
    • Participates in other areas of the software development process
    • Provides technical support to other company personnel.

Knowledge, Skills and Abilities:

  • Gather data and compile information for reporting purposes
  • Provide technical coordination and management assistance to project development
  • Ability to bring a project to completion using resources available and communicate needs for additional resources to complete projects
  • Able to manage contract personnel when needed
  • Knowledge of management principles and practices
  • Strong interpersonal and communication skills and ability to work effectively with a wide range of personnel
  • Knowledge of company and hiring procedures
  • Project Management skills a must.
  • Knowledge of computers in a windows-based environment
  • Proficient in C#, .NET, shell scripting, MSSQL a plus

Credentials and Experience:

  • Bachelor’s degree in Computer Science or related field preferred
  • Four (4) years of management experience in development environment or equivalent combination of education and experience.

Account Manager (Coppell, TX)

Position Summary:

Work directly with clients as main contact for all client needs including billable and non-billable changes, as well as ongoing client support and scheduling for ongoing job processing.

Responsibilities/Duties:

      • Complete project implementations
      • Work with project management team to guarantee timely billing
      • Communicating effectively directly with clients
      • Serve as direct point of contact for clients
      • Gather client information and data relative to projects
      • Administer client project implementations from conception through distribution to postal service
      • Obtain both client and management approval as projects proceed through system process
      • Manage client profiles to record client documentation and information
      • Update and maintain client information in internal computer systems
      • Manage ongoing projects on a scheduled basis per client to meet client schedule and need
      • Manage corrections, billable and non-billable changes through the system process
      • Perform miscellaneous job-related duties as needed

Knowledge, Skills and Abilities:

    • Effective verbal and written communication skills
    • High level organizational skills
    • Effective listening skills, giving full attention to client needs
    • Service oriented and actively looking for ways to help clients and coworkers
    • Proficient knowledge of computers and Microsoft Office products
    • Ability to establish priorities, work independently, proceed with objectives with little or no supervision
    • Ability to troubleshoot and resolve client related issues in a timely manner
    • Ability to work closely with others

Credentials and Experience:

    • Bachelor’s degree
    • Two years project management or customer service representative experience or
    equivalent combination of education and experience.