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Add Stability in a Volatile Market.

Managing payments that involve commodities is a challenge, as prices can fluctuate rapidly due to changing markets. Without proper planning and management, this situation can quickly lead to frustrated customers and late or missed payments. Our solutions help you communicate promptly and transparently with customers while providing flexible, customer-centric payment options.

Matrix VIEW™ – Online Live Document Archive

  • 24/7 Online Live Document Repository
  • Customizable Archival Timeframe
  • Create User Level Access Groups of Specific Personnel for Controlled Access Rules
  • Tracking Reports of Visitors to the Portal
  • Searchable by Custom Criteria
  • Downloadable PDFs

Matrix Remote™ – Online Client Portal

  • 24/7 Online Project Status and Management
  • View Details of Live Batches
  • Status of Current Live Programming Requests
  • Review and Approve Live Batch Letter Proofs
  • Review QA Proofs of New Templates in Development Environment
  • Confirmation Hold and Auto Approve Batch Release Options
  • Selective Delete of Specific Accounts Before Processed in Live Production
  • Duplicate File Flags and Checks
  • Postage Advance Account Usage Reporting
  • Batch Mail Date Reporting

Data Customization

  • Collection Letter and Statement Design Enhancement Assistance
  • Custom Programming of Address Cleansing and Bad Address Blocking
  • Client Specific Business Logic/Blocking (Minimum Balance, Specific Accounts, etc)
  • Client Specific Variable State and Federal Compliance Verbiage
  • Variable Letter or Pre-Bill Onserts – Replace Costly Separate Inserts
  • Selective or Non-Selective Physical Insert Programming
  • Custom Return Files – Auto Importation Back into Your Unique System
  • Specialized Reporting – PDF, Monthly Cumulative .xls, etc.
  • House-Holding of Accounts (MLPE) via Client Supplied Logic

Security Measures & Compliance

  • SOC 2 Type II Certified
  • HIPAA/HITECH Compliant



  • E-Delivery via Secure Web Link – Track When Actual Document Opened
  • E-Delivery via Optional Password Protected Attachment
  • Consumer Delivery Preference Capture
  • Delivered, Undelivered, and Bounce Back Tracking and Reporting
  • Variable Field Email Body Template Creation (Including Opt-Out Verbiage)

Mobile Bill Pay

  • Snap a Photo and Pay Any Bill
  • PCI Level 1 and HIPAA Compliant
  • Not a CC processor – Simply a Tool to Help Consumers Pay You Faster
  • Once Consumer Pays, Info is Sent to Your Current Payment Processor
  • Payment “Bot” Makes Payment to Your Online Hosted Payment Portal

SMS Texting Services

  • Opt-In / Opt-Out List Management
  • Industry-Leading Security and Privacy Protocols

Mail Tracking & Return Services

  • IV-MTR Outgoing and Incoming Mail Piece Tracking
  • ACS Multi-Option Back End Electronic Return Mail Processing


Mail Integrity & Quality Control

Our internal processes include a series of checks and balances (production logs, integrity camera systems, batch reporting) to help ensure proper mail integrity while processing our client’s communications.

Our proprietary vision system software ensures every single document is read throughout each production process. This eliminates the risk of two documents going into the same envelope or mismatches.

Envelope Packages

  • 8 ½ x 11” or 8 ½ x 14” Form Options – White or Color – Perfed or Non-Perfed
  • White #10 single or dual window envelope packages with security tint (optional # 9 courtesy reply envelope)
  • 6 x 9″ Envelope package options – Custom stock ordering available
  • 9 x 12″ Envelope package options – Custom stock ordering available

Self-Mailer Packages

  • 8 ½ x 11” White Perfed Self-Mailer Shell for Total Customization
  • 8 ½ x 11” Blue, Green, or Pink Self-Mailer with Security Pantograph
  • 8 ½ x 14” Blue Self-Mailer with Security Pantograph
  • 10 ½ x 12” Darker Blue Self-Mailer Shell with Security Pantograph
  • Sealed Folded Card Stock Mini-Mailer Option for Short Text Communications

Certified Mail Packages

  • Envelope and Self-Mailer Options
  • Certified Return Receipt and Non-Return Receipt Services
  • Certified Electronic Return Receipt Offers – About $1.15 Per Piece Receipt Savings Over Manual Green Card Receipt



As a dedicated strategic partner, Matrix Imaging Solutions provides document and data processing, mailing, printing, postage and information services to some of the most demanding markets in a wide variety of industries across North America. With full-service printing facilities and proprietary technology resources, Matrix is the preferred vendor for direct mail, e-solutions and transactional mail. Contact Matrix to begin attacking your top and bottom lines.

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