PARTNERS

WHEN MATRIX?

Physical and Digital Communications with Mobile Payments

  • e-Delivery via Secure Web Link OR PW Protected Attachment
  • Ease of PCI Compliant Online Payments Connected to Your Merchant Account OR Link to Existing Payment System
  • Responsive Design for All Electronic Devices
  • Consumer Facing Graphic Customization for Brand Adherence
  • Flexibility in One Time and Recurring Payment Options
  • Admin Controlled User Access Levels
  • Full Payment Reporting and Dashboard Functionality
  • Create One-Off Communication Campaigns for E-Mail OR Print Delivery

Matrix VIEW™ – Online Live Document Archive

  • 24/7 Online Live Document Repository
  • Customizable Archival Timeframe
  • Create User Level Access Groups of Specific Personnel for Controlled Access Rules
  • Tracking Reports RE Visitors to the Portal
  • Searchable by Custom Criteria
  • Downloadable PDFs

Matrix Remote™ – Online Client Portal

  • 24/7 Online Project Status and Management
  • View Details of Live Batches
  • Status of Current Live Programming Requests
  • Review and Approve Live Batch Letter Proofs
  • Review QA Proofs of New Templates in Development Environment
  • Confirmation Hold & Auto Approve Batch Release Options
  • Selective Delete of Specific Accounts Before Processed in Live Production
  • Duplicate File Flags & Checks
  • Postage Advance Account Usage Reporting
  • Batch Mail Date Reporting

Data Customization

  • Custom Programming of Address Cleansing and Bad Address Blocking
  • Client Specific Business Logic/Blocking (Minimum Balance, Specific Accounts, etc)
  • Client Specific Variable State and Federal Compliance Verbiage
  • Variable Letter or Pre-Bill Onserts – Replace Costly Separate Inserts
  • Selective or Non-Selective Physical Insert Programming
  • Custom Return Files – Auto Importation Back into Your Unique System
  • Specialized Reporting – PDF, Monthly Cumulative .xls, etc.
  • House-Holding of Accounts (MLPE) via Client Supplied Logic

Mail Integrity & Quality Control

Our internal processes include a series of checks and balances (production logs, integrity camera systems, batch reporting) to help ensure proper mail integrity while processing our client’s communications.

Our proprietary vision system software ensures every single document is read throughout each production process. This eliminates the risk of two documents going into the same envelope or mismatches.

DIGITAL CAPABILITIES

E-Delivery

  • E-Delivery via Secure Web Link – Track When Actual Document Opened
  • E-Delivery via PW Protected Attachment
  • Consumer Delivery Preference Capture
  • Delivered, Undelivered, Bounce Backs
  • Variable Field Email Body Template Creation Including Opt-Out Verbiage]

Mobile Bill Pay

  • Snap a Photo and Pay Any Bill
  • PCI Level 1 and HIPAA Compliant
  • Not a CC processor – simply a tool to help consumers pay you faster
  • Once consumer pays info is sent to your current payment processor
  • Payment “Bot” makes payment to your online hosted payment portal
  • Add Papaya block to letter

Security Measures & Compliance

  • SSAE-18 SOC 2 Type II Certified
  • HIPAA/HITECH Compliant
  • SOX (Sarbanes-Oxley) , GLBA (Gramm-Leach-Bliley), and GDPR (General Data Protection Regulation) Compliant
  • PCI Compliant

Tracking & Return Services

  • IV-MTR Outgoing & Incoming Mail Tracking
  • ACS Multi-Option Back End Electronic Return Mail Processing

PRINT & MAIL CAPABILITIES

Envelope Packages

  • 8 ½ x 11” or 8 ½ x 14” Form Options – White or Color – Perfed and Non-Perfed
  • White# 10 single or dual window envelope packages with security tint (optional # 9 CRE)
  • 6 x 9 envelope package options – custom stock ordering available
  • 9 x 12 envelope package options – custom stock ordering available

Self-Mailer Packages

  • 8 ½ x 11” White Perfed Self-Mailer Shell for Total Customization
  • 8 ½ x 11” Blue, Green, or Pink Self-Mailer with Security Pantograph
  • 8 ½ x 14” Blue Self-Mailer with Security Pantograph
  • 10 ½ x 12” Darker Blue Self-Mailer Shell with Security Pantograph
  • Sealed Folded Card Stock Mini-Mailer Option for Short Text Communications

Certified Mail Packages

  • Envelope and Self-Mailer Options
  • Certified Return Receipt and Non-Return Receipt Services
  • Certified Electronic Return Receipt Offers ~ $1.15 in Per Piece Receipt Savings