Print and Digital Utility Communications Working Together.
Matrix helps utilities coordinate print and digital communications through secure billing, payment and customer communication solutions designed for operational reliability and scalability.
Data Customization
- Custom Programming of Address Cleansing and Bad Address Blocking
- Client Specific Business Logic/Blocking (Minimum Balance, Specific Accounts, etc)
- Client Specific Variable State and Federal Compliance Verbiage
- Variable Letter or Pre-Bill Onserts – Replace Costly Separate Inserts
- Selective or Non-Selective Physical Insert Programming
- Custom Return Files – Auto Importation Back into Your Unique System
- Specialized Reporting – PDF, Monthly Cumulative .xls, etc.
- House-Holding of Accounts (MLPE) via Client Supplied Logic
Production Visibility and Workflow Control
- 24/7 Online Project Status and Management
- Live batch monitoring
- Proof approval workflows
- Duplicate file protection
- Mail date reporting
- Secure client portal access
Document Archiving and Secure Access
- 24/7 Online Live Document Repository
- Customizable Archival Timeframe
- Create User Level Access Groups of Specific Personnel for Controlled Access Rules
- Tracking Reports RE Visitors to the Portal
- Searchable by Custom Criteria
- Downloadable PDFs
Matrix Bill Pay Options
- Electronic Bill Pay and Presentment (EBPP) Solution
- E-Delivery via Secure Web Link or Password Protected Attachment
- Ease of PCI Compliant Online Payments Connected to Your Merchant Account or Linked to an Existing Payment System
- Responsive Design for All Electronic Devices
- Consumer-Facing Graphic Customization for Brand Adherence
- Flexibility in One Time and Recurring Payment Options
- Admin Controlled User Access Levels
- Full Payment Reporting and Dashboard Functionality
- Create One-Off Communication Campaigns for E-Mail or Print Delivery
Security Measures & Compliance
- SOC 2 Type II Certified
- HIPAA/HITECH Compliant
DIGITAL CAPABILITIES
E-Delivery
- E-Delivery via Secure Web Link – Track When Actual Document Opened
- E-Delivery via Optional Password Protected Attachment
- Consumer Delivery Preference Capture
- Delivered, Undelivered, and Bounce Back Tracking and Reporting
- Variable Field Email Body Template Creation (Including Opt-Out Verbiage)
Mobile Bill Pay
- Snap a Photo and Pay Any Bill
- PCI Level 1 and HIPAA Compliant
- Not a CC processor – Simply a Tool to Help Consumers Pay You Faster
- Once Consumer Pays, Info is Sent to Your Current Payment Processor
- Payment “Bot” Makes Payment to Your Online Hosted Payment Portal
SMS Texting Services
- Opt-In / Opt-Out List Management
- Industry-Leading Security and Privacy Protocols
Mail Tracking & Return Services
- IV-MTR Outgoing and Incoming Mail Piece Tracking
- ACS Multi-Option Back End Electronic Return Mail Processing
PRINT & MAIL CAPABILITIES
Mail Integrity & Quality Control
Our internal processes include a series of checks and balances (production logs, integrity camera systems, batch reporting) to help ensure proper mail integrity while processing our client’s communications.
Our proprietary vision system software ensures every single document is read throughout each production process. This eliminates the risk of two documents going into the same envelope or mismatches.
EFFICIENCY. INFORMATION. SERVICE.
LET MATRIX MAKE IT WORK.
As a dedicated strategic partner, Matrix Imaging Solutions provides document and data processing, mailing, printing, postage and information services to some of the most demanding markets in a wide variety of industries across North America. With full-service printing facilities and proprietary technology resources, Matrix is the preferred vendor for direct mail, e-solutions and transactional mail. Contact Matrix to begin attacking your top and bottom lines.