Matrix Announces Strategic Partnership with Intelligent Contacts

Partnership will enhance a seamless statement presentment and payment solution in the ARM and Healthcare Verticals

October 25, 2022—Sanborn, NY—Matrix Imaging Solutions, a full-service, customer communications partner offering transactional print and mail and e-solutions through a variety of omnichannel delivery methods, has announced a strategic partnership with Intelligent Contacts, a leading provider of Cloud Contact Center software and consumer-centric online payment solutions for the healthcare and accounts receivable industries. This partnership will allow Matrix to complement its current statement solutions with a presentment and payment solution that will facilitate digital payments across a variety of channels including a patient portal, IVR, and more.

“Matrix has been in the ARM and Healthcare verticals for over 30 years,” says John Hartwell, Matrix CEO. “We are dedicated to connecting people through reliable communications by delivering innovative digital and print solutions. Joining forces with Intelligent Contacts is the natural next step in offering our clients the most comprehensive platform to meet their billing needs.”

Research shows us that 79 percent of patients use a digital payment product or service and that nearly 60 percent of ARM industry payments are made from a mobile device, making the decision to collaborate an obvious one. Consumers now expect to have digital options when it comes to receiving and paying their bills. The Matrix-Intelligent Contacts collaboration will eliminate the need for multiple vendors by offering one comprehensive platform for bill presentment, bill payment as well as self-service options.

“We believe Matrix is the ideal technology partner for our rapidly-growing online consumer payment solutions,” says Jeff Mains, CEO of Intelligent Contacts. “Matrix has proven throughout our relationship that they share our commitment to client-focused innovation driven by a highly-engaged and personalized customer service experience.”

The partnership merges each company’s decades of experience serving the highly-specialized needs of their healthcare and ARM industry clients. Healthcare and debt servicing are two of the most heavily-regulated industries in the US, and Intelligent Contacts and Matrix each bring expertise navigating the special protections and compliance requirements when it comes to storing personal data or collecting payments.

About Intelligent Contacts

Intelligent Contacts offers omnichannel communication and payment Software-as-a-Service (SaaS) applications for BPO, healthcare, financial services, government, and educational institutions. Its’ Intelligent cloud contact center software provides enterprise-level inbound and outbound call center functionality that includes skills-based call routing, payment IVRs, a TCPA-compliant auto dialer with predictive and power dialing modes, as well as call recording and voice analytics.

Intelligent Portal is an online payment portal that allows consumers to see and manage their bills or delinquent unpaid balances, select or create their own payment plan, or virtually negotiate a final payment to settle their account.

About Matrix Imaging Solutions

Matrix Imaging Solutions is a full-service, customer communications partner offering transactional print and mail, and e-solutions through a variety of omnichannel delivery methods. For nearly 35 years, Matrix has been a leading outsourced provider of transactional communications across a variety of verticals. Matrix’s reputation for excellence is based upon creative solutions and long-term investment in our clients’ success.

For more information visit matriximaging.com.