CAREERS

Matrix Imaging Solutions is an omnichannel billing and customer communications company with over 30 years’ experience. We value each of  our team members’ contributions and are always on the lookout for new employees to help grow the business.

We offer competitive compensation and benefits package as well as growth opportunities at several locations across the United States. Browse our current openings and apply today by sending your resume to: careers@matriximaging.com

 MATRIX IS AN EQUAL OPPORTUNITY EMPLOYER

Production Manager (full time)

Matrix Imaging Solutions, in Sanborn, NY, is seeking a skilled Production Manager who will be responsible for oversight of all production activities for all three shifts.

Responsibilities:

  • Manages Production Supervisors and Department Leads to ensure production deadlines are met by clarifying scope of work, goals, timelines, and priorities to align work against goals.
  • Provides performance feedback to production staff and training on an as needed basis.
  • Oversees production employee schedules for all 3 shifts to ensure optimum staffing levels.
  • Manages and evaluates production machinery to ensure productivity and minimal downtime.
  • Conducts workforce planning and forecasting.
  • Creates qualifications inventories and personnel replacement charts to fill gaps promptly.
  • Sets and enforce production expectations by application for individual operators and shift supervisors.
  • Hires, trains, and manages production operators.
  • Develops and enforces operator best practices through SOP development/training and creates an environment for continuous improvement.
  • Builds on current processes and infrastructure by establishing workflow procedures that will enhance production speed and efficiency.
  • Maintains production processing schedules for all applications and establish equipment/operator benchmarks for all applications.
  • Oversees production equipment maintenance and schedules repairs and upgrades.
  • Keeps up to date on health and safety requirements and strategies to ensure employees follow these standards. Conduct safety audits and maintain compliance with OSHA standards and other best practices.
  • Partners with Senior management team to execute the goals and policies of the organization within the operations department.

Requirements:

  • Experience in project management, manufacturing operations and supervisory experience.
  • Bachelor’s degree preferred.
  • Moderate Excel skills with the ability to take raw data and analyze to drive business decisions and provide metric reporting
  • Strong attention to detail, make effective decisions, problem solve, and effectively present information in an understandable and concise manner.
  • Strong business acumen.
  • Excellent written and verbal communication skills.
  • Experience in all areas of digital print and mail processing.
  • Knowledge of Six Sigma and lean principles preferred.
  • Strong focus on production of high-quality output.
  • Can analyze interpersonal situations, practice empathy, and use good judgment.
  • Ability to coach and mentor employees.

Matrix Imaging Solutions in Sanborn, NY is seeking a Senior Composition Specialist. This position would require team leadership skills along with the advanced skillset(s) to generate the required document images and perform page layout tasks for new and existing customers, utilizing Adobe Creative Suite, Quadient Inspire and/or Planet Press software and tools, including design, development, and implementation of technical solutions.

Responsibilities:

  • Advanced knowledge of Quadient Inspire, Interactive, ICM, Automation/Scaler and Designer as well as database tools to manage complex data.
  • Design & develop Page layout templates
  • Analyze composition aspects of customer applications as required
  • Design and implement variable data ingestion composition programs according to Customer and internal requirements.
  • Test, debug, and document data, graphic and composition components of customer applications.
  • Must have a basic understanding of Windows shell scripting and operating system basics.
  • Basic understanding of Operations process flow and requirements as they pertain to development.
  • Be detail oriented and be able to determine the best approach to complete customer requirements.
  • Follow all development standards in regards to file naming standards, process flow, standard tool use, and approach to application development.
  • Be customer service oriented and be a resource to the account service group on issues relating to development change requirements, interpreting customer requirements, and determining change feasibility.
  • Testing, maintaining, supporting, and documenting templates and document applications.
  • Review page layout changes for other Inspire developers and approve them for production release. Learn and maintain legacy systems and custom applications.
  • Influencing and developing our infrastructure, processes, standards and protocols.
  • Clearly communicate verbally and in written form – articulating complex thoughts and ideas in small or large group settings. Able to work well in a collaborative team environment with limited direction on assignments.
  • Stays current with software and industry trends.
  • Mentors of junior developers.
  • Complete all documentation in regards to new applications and change managements.
  • Excellent written and verbal communications skills.
  • The ability to work well under pressure and clearly communicate positive, solution-focused thinking.
  • Properly track and manage the composition requirement of new applications and change managements according to the development schedule.
  • Have time management and project planning skills.
  • Ability to handle multiple projects at one time.
  • Complete assigned tasks within estimated timeframes.
  • Meet commitments made to management.

 Education and Experience:

  • A minimum of 2 years post high school education/experience in information systems, graphics design or desktop publishing.
  • 6+ years’ experience utilizing Quadient Inspire Inspire and/or Planet Press software and tools, including design, development and implementation of technical solutions utilizing the tools.
  • Functional knowledge of Graphic Design software packages including the Adobe Creative Suite.
  • Knowledge of print file formats such as Transactional, PostScript, AFP and PDF is required.
  • Basic understanding of an Object-Oriented language is desirable.
  • Technical and operational knowledge of the mailing industry is desirable.
  • Previous print and direct mail experience is desired.
  • Familiarity with of USPS address standardization, NCOA and Presort tools is desired.

Matrix Imaging Solutions in Sanborn, NY is seeking a Composition Specialist. This position would require the skillset(s) to generate the required document images and perform page layout tasks for new and existing customers, utilizing Adobe Creative Suite, Quadient Inspire and/or Planet Press software and tools, including design, development, and implementation of technical solutions.  Mailing industry experience would also be desirable.

Responsibilities:

  • Analyze composition aspects of customer applications as required
  • Design and implement variable data ingestion composition programs according to Customer and internal requirements.
  • Follow all development standards in regards to file naming standards, process flow, standard tool use, and approach to application development.
  • Complete all documentation in regards to new applications and change managements.
  • Demonstrated design skills.
  • Be detail oriented.
  • Be able to determine the best approach to complete customer requirements.
  • Be customer service oriented and be a resource to the account service group on issues relating to development change requirements, interpreting customer requirements, and determining change feasibility.
  • Good written and verbal communications skills.
  • The ability to work well under pressure and clearly communicate positive, solution-focused thinking.
  • Properly track and manage the composition requirement of new applications and change managements according to the development schedule.
  • Have time management and project planning skills.
  • Ability to handle multiple projects at one time.
  • Complete assigned tasks within estimated timeframes.
  • Meet commitments made to management.

 Education and Experience:

  • At minimum a high school graduate with 2 years post education/experience in information systems, graphics design or desktop publishing.
  • 2+ years’ experience utilizing Quadient Inspire and/or Planet Press software and tools, including design, development and implementation of technical solutions utilizing the tools
  • Functional knowledge of Graphic Design software packages including the Adobe Creative Suite.
  • Technical and operational knowledge of the mailing industry is
  • Familiarity with of USPS address standardization, NCOA and Presort tools is desired.

 

 

 

Position Summary:
The Account Services Lead is responsible for leading all activities, process design and personnel assignments relating to Account Management/Customer Service and postage accounting for the New York operations. Key responsibilities include organization, development and the implementation of initiatives designed to improve client satisfaction, continuous process improvement and cost of service reductions. Responsible for the assisting with recruiting, leadership, and development of client service personnel. The position is an active member of the facility management team and is also responsible to serve as an active member of companywide process improvement teams. Some travel may be required at times to support client service needs and process improvement initiatives.

Responsibilities/Duties:

Function/Role Description % Time Internal/External Customers

1. Client Service Organization and Management 30% Operations, Sales, Customer

Tasks Will Include:
• Personnel evaluation, development and replacement / recruiting as necessary to establish a minimum acceptable level of professionalism, communications effectiveness, and efficiency.
• Development and implementation of process improvement initiatives and the documentation and training to a Standard Operational Procedures.
• Evaluation and maintaining the scheduling of client service shift coverage to improve client satisfaction through enhanced coverage times and effectiveness of communications

2. Quality and Process Improvement 70% Operations, Sales, Customer
Tasks Will Include:
• Coordinate and facilitate the Customer Service responsibilities with the Project Management leads for customer implementation meetings as directed by the SVP of Operations.
• Oversee the completion of specific client service project tasks within times specified by the project plan(s). This will include ensuring timely delivery of production components, establishing postal account(s), creating customer billing accounts, and setting quality standards for successful application processing.
• Gather, Develop and Analyze various operational metrics which will serve to assure that we understand and are demonstrably meeting or exceeding customer expectations.
• Develop evaluation tool(s) to assess Client Service effectiveness in the following areas:
• New Customer On-boarding satisfaction
• Current customer support and satisfaction. Measure communication effectiveness
• Billing accuracy and timeliness
• Postage accuracy and timeliness
• Report to Customers and Management the results of operational analysis
• Additional responsibilities/duties as assigned.

Education, Training, Skills, and Experience:
• Associate degree preferred, with coursework in related area, or relevant work experience.
• A minimum of five (5) years of customer service experience with working knowledge of print, mail, digital output, USPS and mailing operations preferred.
• PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
• Mathematical and/or accounting proficiency that provides the ability to easily understand the costs and profitability of account relationships and proposed projects.
• Highly motivated, positive attitude and excellent communication skills.
• Strong leadership skills.
• Excellent project management and organizational skills with the ability to multi-task and work within tight deadlines
• General understanding of technical resources, programming, and data processing methodology.