CAREERS

Position Summary:

We are seeking a proactive and client-focused Client Services Specialist to join our team. This role combines client relationship management, project coordination, and support responsibilities to ensure a seamless client experience from onboarding through ongoing service delivery. You will serve as a primary point of contact for clients, managing communication, data, and deliverables across multiple departments.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships through clear, constant, open and preemptive communication.
• Proactively identify client needs and offer relevant solutions, including upselling and cross-selling opportunities.
• Support client onboarding and ensure a smooth transition into services.

Project & Order Management:

• Coordinate and manage multiple projects from initiation through final delivery.
• Ensure accurate and timely order entry, and production processes.
• Collaborate with internal teams (production, billing, and project management) to meet project timelines and quality standards.
• Monitor job progress, obtain approvals at key stages, and manage change requests (billable and non-billable).

Client Support:

• Respond promptly to client inquiries via email and phone.
• Resolve client issues and complaints effectively, following up to ensure resolution and satisfaction.
• Educate clients on services, platforms, and tools (e.g., Print-on-Demand systems, order portals, or online storefronts).
• Guide clients through system setups and product creation when necessary.

Administrative Duties:

• Maintain accurate client records, documentation, and project data in internal systems.
• Assist with billing, quoting, and reporting tasks related to account activity.
• Support the sales team by identifying leads or new opportunities within existing accounts.

Qualifications, Skills and Abilities Required:

• Education & Experience:
  • Associate degree preferred, or equivalent combination of education and relevant work experience.
  • 3–5 years of experience in professional account management, client support, or client services.
  • Prior experience in the print, digital output, or direct mail industries strongly preferred.
  • Experience with Print-on-Demand (POD), Digital Printing, or Mailing Operations is a plus.

  Technical Skills:

  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Strong analytical skills with the ability to interpret and derive insights from complex orders.
  • Comfortable using Management Information Systems (MIS); experience with PressWise is preferred.
  • Working knowledge of Adobe Creative Cloud — particularly InDesign, Acrobat Pro, Photoshop, and Illustrator a plus.
  • Ability to troubleshoot and resolve technical/client issues efficiently.

  Soft Skills & Attributes:

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities; able to prioritize tasks under pressure.
  • Service-oriented mindset with strong interpersonal and active listening skills.
  • Empathetic, patient, and solutions-driven approach to client interactions.
  • Ability to work independently with minimal supervision, as well as collaboratively within a team.
  • High attention to detail and follow-through.
  • Flexible, open to learning, and adaptable to change.

  Additional Requirements:

  • Ability to follow and document standard operating procedures.
  • Must be comfortable working on-site at our Coppell, Texas facility, Monday through Friday, 8 AM – 5 PM
  • Ability to sit for prolonged periods and work at a computer.

   

  This job description describes a summary of the essential job functions and requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements. The company retains the right to add or change the duties and this job description at any time.

Salary Range:             $60,0000-$65.000

Please submit letter of interest and resume by Friday, May 8, 2026, to Melisa Green, Director of Human Resources @ [email protected].

Position Summary:

The Business Analyst is responsible for gathering, analyzing, and translating business requirements into functional specifications for custom and web-based application solutions within the Print and Mail industry. This role plays a critical part in the design and implementation of technology that supports high-volume print production, document composition, mailing workflows, digital communications and client-facing web solutions. The Business Analyst will work closely with cross-functional teams, including stakeholders from operations, IT, development and clients—to define solutions that improve efficiency, ensure compliance and enhance the overall customer experience. A key focus of the role is scoping and defining web-based tools such as job submission portals, reporting dashboards and digital proofing systems that integrate seamlessly with print and mail production environments.

Key Responsibilities:

• Excellent written and verbal communications skills.
• Ability to work well under pressure and clearly communicate positive, solution-focused thinking.
• Have time management and project planning skills allowing the ability to handle multiple projects.
• Complete assigned tasks within estimated timeframes.
• Be customer service oriented on issues relating to development change requirements, interpreting customer requirements, and determining change feasibility.
• Assist the other management leaders with answers to customer specific questions.
• Lead the scoping process to include data analysis, postal analysis, and technical business requirements.
• Detail oriented with excellent analytical skills and problem-solving skills

Qualifications, Skills and Abilities Required:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field or extensive experience as a Business Analyst in the mailing/electronic document delivery industry.
• 3-5 years of experience in custom software application development to include scoping and defining custom web-based solutions. 
• Must understand and have a working knowledge of development methodology (Agile, Waterfall, etc.) and experience with developing prototypes.
• Familiarity with:
  • Web technologies (e.g., HTML, CSS, REST APIs, front-end/back-end concepts)

• Awareness of data handling and transformation common in print workflows (JSON, PDF, XML, CSV,)

• • Data models and SQL or other data analysis tools for validating outputs and reporting
  • Integration of print production systems with web-based tools (e.g., tracking portals, order submission tools, proofing solutions)
  • Digital delivery of messaging via email and SMS linking to relevant documents or marketing materials Experience using:
    • Project and requirements tools (JIRA)
    • Process modeling tools (Visio)
    • Prototyping/wireframing tools

• Familiarity with web-based solutions used in the industry such as:
  • Online job submission portals
  • Client-facing reporting dashboards
  • Digital proofing or approval workflows
• Bonus: experience with customer communication management (CCM) platforms (e.g., Quadient Inspire, OpenText Exstream)

Please submit letter of interest and resume by Friday, May 8, 2026, to Melisa Green, Director of Human Resources @ [email protected].

Salary Range:             $90,0000-$135,000

Position Summary:

The Project Manager is the front-line individual who is responsible for the day-to-day management of Matrix projects. Projects include new client onboarding from presales to hand-off to account management, new program onboarding, operational and process improvement projects. This position includes Initiation, Planning, Execution, Monitoring / Controlling, and Closure.

Responsibilities/Duties:

• Manages projects starting with the client project approval and including solution and document design, writing the technical specification document, tracking through development, proofing development output, and following live work during a ramp up period at least through the first invoice.
• Coordinates with directors/managers of project resources (Sales, Development, Procurement, Operations and Client Relations).
• Single point of contact for the Customer to address questions, concerns, and/or complaints throughout the duration of the project.
• Acts as a liaison between Sales, Development, Operations and Client Relations
• Takes the lead role on projects that include more than one Project Manager
• Facilitates communication among and between project team members both internal and external.
• Owns the change management process throughout the project lifecycle.
• Creates and maintains project plans (including tracking tasks, milestones, milestone reviews, and deadlines) and communicating project status.
• Manages the review, delivery and sign-off of all project documentation.
• Follows the PMO defined project management methodology.
• Ensures customer satisfaction through follow-up, responsiveness to client requests, and thorough communication during the project’s duration.
• Responsible for maintaining Matrix system, product, and capability knowledge, implementing, and training latest features and functionality of the Matrix systems with the client.
• Projects to be managed include onboarding new customers, new business, new features, as well as process improvement or operations projects.
• Additional responsibilities/duties as assigned.

Qualifications, Skills and Abilities Required:

• Five (5) plus years of experience in project management in transactional mail operations (or equivalent industry experience)
• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering, required. (or equivalent industry experience)
• PMP, PgMP, CAPM (or equivalent industry experience)
• Intermediate level knowledge of MS Office required. Working knowledge of Smartsheet, Jira preferred. Familiarity with MS Project, or other workflow software solutions is beneficial.
• Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands.
• Strong attention to detail, effective decision maker, effective problem solver.
• Ability to establish priorities, work independently, proceed with objectives with little or no supervision.
• Excellent written and verbal communication skills to effectively present information in an understandable and concise manner.
• Experience in all areas of digital print and mail processing is preferred.

Work Environment and Physical Demand Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Position is preferred on site but may be hybrid or remote.
• As projects dictate, regular after-hours and occasional weekend work will be required.
• The most active hours for client interactions is 9 am to 5 pm ET, but some projects may require after-hours contact, especially for customers in a different time zone, or during the ramp up of a project.

Salary Range:             $70,0000-$110.000

Please submit letter of interest and resume by Thursday, March 26, 2026, to Melisa Green, Director of Human Resources @ [email protected].