CAREERS

Matrix Imaging Solutions is an omnichannel billing and customer communications company with over 30 years’ experience. We value each of  our team members’ contributions and are always on the lookout for new employees to help grow the business.

We offer competitive compensation and benefits package as well as growth opportunities at several locations across the United States. Browse our current openings and apply today by sending your resume to: careers@matriximaging.com

 MATRIX IS AN EQUAL OPPORTUNITY EMPLOYER

Position Summary:

The Customer Service Representative (CSR) is responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities/Duties:

  • Provides customer service support over the phone and email answering questions for orders.
  • Upsell/cross-sell existing customers through account penetration.
  • Onboards new Matrix customers
  • Resolves any emerging customer problems with accuracy and efficiency.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Manages incoming calls and customer service inquiries/changes to current setup.
  • Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.
  • Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
  • Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
  • Goes above and beyond to engage customers & team members.
  • Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
  • Provides an overview of the Matrix Program(s) for new prospects and returning customers.
  • Keeps accurate records of customer interactions, process customer accounts, and file documents.
  • Assist with the enhancement/development of internal standards and processes.
  • Works with the accounting department on outstanding customer invoices.
  • Performs other related duties as assigned.

 

Qualifications, Skills and Abilities Required:

  • High school diploma or equivalent.
  • Three (3) years of customer service experience preferred.
  • Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
  • Service-oriented and able to resolve customer grievances.
  • Multi-tasking skills and ability to work under pressure.
  • Working knowledge of Microsoft Excel, Word, Outlook
  • Ability to follow documented instructions as well as document new learned procedures.
  • Must have excellent time management skills.
  • Flexible and able to function independently and in team scenario.
  • Positive attitude

Position Summary: 

The Hand Mail Operator is responsible for day-to-day set-up, maintenance, and operation of tabletop postal equipment in support of production requirements. Responsible for reviewing instructions on quality sheets, verifying correct components to be inserted, perform quality checks, reading and understanding quality sheets and too many page reports, understanding batch IDs, mail dates and proper processing order and meeting daily production goals, etc.

Hand Mail Operators may be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators will take on any additional tasks as deemed necessary by the Manager on duty.

Responsibilities/Duties:

  • Reviewing, understanding & following job instructions
  • Verifying correct components
  • Proper Postal machine set-up and usage
  • Postage Meter usage and understanding
  • Client Office Copy Procedures
  • Performing quality inspections
  • Usage of UPS and Fedex Software
  • Meeting production goals and Mail Dates
  • Additional responsibilities/duties assigned as needs arise

 Qualifications, Skills and Abilities Required: 

  • Reading and Understanding of Mail Instructions
  • Strong attention to detail
  • Ability to perform repetitive tasks for extended periods of time.
  • Conscientiousness and ability to focus on production of high-quality output.
  • Must be a team player and able to have positive and productive interactions.
  • Strong customer focus and communication skills.

Physical Requirements:

  • Must be able to stand for up to an 8hr shift
  • Must be able to regularly lift to 25lbs; occasionally lift to 50lbs
  • Must be able to bend, squat, reach, push, pull, etc.

Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ mgreen@matriximaging.com  or fax to 716-504-9720.

 

Position Summary:

The Inserter Operator is responsible for day-to-day set-up, maintenance, and operation of various mail inserting equipment in support of production requirements. Duties include reviewing instructions, verifying correct components, preforming quality checks, meeting daily production goals, etc. All Inserter Operators will be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators may be required to take on any additional tasks as deemed necessary by the Supervisor on duty.

Responsibilities/Duties:

  • Reviewing, understanding & following job instructions
  • Verifying correct components
  • Proper machine set-up
  • Daily machine maintenance
  • Machine operation
  • Performing quality inspections
  • Traying mail in preparation for USPS verification and entry
  • Meeting production goals

Education, Training, Skills and Experience:

  • Possess a High School Diploma/GED or higher. Candidates with a vocational/technical degree are strongly preferred.
  • Good mechanical and technical skills, with the ability to troubleshoot, and work independently and as part of a team to resolve issues.
  • Previous experience in set-up and operation of mail inserting equipment
  • Strong attention to detail
  • Ability to perform repetitive tasks for long periods of time.
  • Conscientiousness and ability to focus on production of high-quality output.
  • Must be a team player and able to have positive and productive interactions.

 Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ mgreen@matriximaging.com  or fax to 716-504-9720.