CAREERS

Matrix Imaging Solutions is an omnichannel billing and customer communications company with over 30 years’ experience. We value each of  our team members’ contributions and are always on the lookout for new employees to help grow the business.

We offer competitive compensation and benefits package as well as growth opportunities at several locations across the United States. Browse our current openings and apply today by sending your resume to: careers@matriximaging.com

 MATRIX IS AN EQUAL OPPORTUNITY EMPLOYER

Production Manager (full time)

Matrix Imaging Solutions, in Sanborn, NY, is seeking a skilled Production Manager who will be responsible for oversight of all production activities for all three shifts.

Responsibilities:

  • Manages Production Supervisors and Department Leads to ensure production deadlines are met by clarifying scope of work, goals, timelines, and priorities to align work against goals.
  • Provides performance feedback to production staff and training on an as needed basis.
  • Oversees production employee schedules for all 3 shifts to ensure optimum staffing levels.
  • Manages and evaluates production machinery to ensure productivity and minimal downtime.
  • Conducts workforce planning and forecasting.
  • Creates qualifications inventories and personnel replacement charts to fill gaps promptly.
  • Sets and enforce production expectations by application for individual operators and shift supervisors.
  • Hires, trains, and manages production operators.
  • Develops and enforces operator best practices through SOP development/training and creates an environment for continuous improvement.
  • Builds on current processes and infrastructure by establishing workflow procedures that will enhance production speed and efficiency.
  • Maintains production processing schedules for all applications and establish equipment/operator benchmarks for all applications.
  • Oversees production equipment maintenance and schedules repairs and upgrades.
  • Keeps up to date on health and safety requirements and strategies to ensure employees follow these standards. Conduct safety audits and maintain compliance with OSHA standards and other best practices.
  • Partners with Senior management team to execute the goals and policies of the organization within the operations department.

Requirements:

  • Experience in project management, manufacturing operations and supervisory experience.
  • Bachelor’s degree preferred.
  • Moderate Excel skills with the ability to take raw data and analyze to drive business decisions and provide metric reporting
  • Strong attention to detail, make effective decisions, problem solve, and effectively present information in an understandable and concise manner.
  • Strong business acumen.
  • Excellent written and verbal communication skills.
  • Experience in all areas of digital print and mail processing.
  • Knowledge of Six Sigma and lean principles preferred.
  • Strong focus on production of high-quality output.
  • Can analyze interpersonal situations, practice empathy, and use good judgment.
  • Ability to coach and mentor employees.

Customer Service Representative (full time)

Matrix Imaging Solutions in Sanborn, NY is seeking a Customer Service Representative to onboard new customers of Matrix and interact with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities:

  • Provides customer service support over the phone and email answering questions for orders.
  • Create quotes, PO’s and places orders for customers.
  • Upsell/cross-sell existing customers through account penetration.
  • Onboards new Matrix customers
  • Resolves any emerging customer problems with accuracy and efficiency.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Manages incoming calls and customer service inquiries/changes to current setup.
  • Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.
  • Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
  • Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
  • Goes above and beyond to engage customers & team members.
  • Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.
  • Provides an overview of the Matrix Program(s) for new prospects and returning customers.
  • Keeps accurate records of customer interactions, process customer accounts, and file documents.
  • Assist with the enhancement/development of internal standards and processes.
  • Works with the accounting department on outstanding customer invoices.

Requirements:

  • High school diploma or equivalent and three (3) years of customer service experience preferred.
  • Excellent communication skills including active listening and be able to communicate effectively with customers, vendors, suppliers and Matrix Sales Reps.
  • Service-oriented and able to resolve customer grievances.
  • Multi-tasking skills and ability to work under pressure.
  • Working knowledge of Microsoft Excel, Word, Outlook
  • Ability to follow documented instructions as well as document new learned procedures.
  • Must have excellent time management skills.
  • Flexible and able to function independently and in team scenario.
  • Positive attitude