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Partnership will enhance patient offering

September 7, 2023—Sanborn, NY—Matrix Imaging Solutions (Matrix), a full-service, customer communications partner offering transactional print and mail and e-solutions through a variety of omnichannel delivery methods, has announced a strategic partnership with FeatherPay, a billing and payments platform that drives incremental revenue at a lower cost, yielding improved practice profitability and patient satisfaction. This partnership will allow Matrix to complement FeatherPay’s current digital statement solutions with a paper statement to drive presentment and payment solutions that will facilitate digital payments across a variety of channels.

“Matrix has been in the Healthcare verticals for over 30 years,” says John Hartwell, Matrix CEO. “We are dedicated to connecting people through reliable communications by delivering innovative digital and print solutions. Partnering with FeatherPay is an obvious next step to further expand our patient offerings.”

Research shows patients are 63 percent more likely to pay the provider that offers their preferred payment options. Further studies indicate that payments using QR codes will be the most used digital wallet transaction types by 2026. With this in mind, this partnership comes at the perfect time for both companies. Both believe in offering their customers their preferred bill presentment and payment options. FeatherPay offers a multi-channel statement offering. They send patients a digital statement via text message and email. Matrix will be printing and mailing QR-coded statements for those patients who still prefer printed statements.  

“At FeatherPay, our mission is to connect our customers with their patients anywhere, anytime, and on any device or medium. Paper statements are an essential part of a comprehensive omnichannel billing strategy. We are thrilled to collaborate with Matrix to bring this capability to our customers,” said Craig Haynor, FeatherPay CEO.

About FeatherPay

FeatherPay is an innovative digital billing and payments platform designed to enhance practice revenue growth while minimizing costs, thereby optimizing both profitability and patient satisfaction. By utilizing FeatherPay, healthcare practices can elevate their revenue performance and streamline administrative workflows, all while significantly reducing unpaid patient balances. For additional information, visit

About Matrix Imaging Solutions

Matrix Imaging Solutions, headquartered in Sanborn, NY, is a full-service, customer communications partner offering digital solutions, transactional print and mail and direct mail through a variety of omnichannel delivery methods. For 35 years, Matrix has been a leading outsourced provider of transactional communications across a variety of verticals. Matrix’s reputation for excellence is based upon creative solutions and long-term investment in our clients’ success. For more information, visit


Sara Kosowsky, Senior Director of Marketing
[email protected]/800.675.9505