CAREERS

Position Summary:

The Developer is responsible for preparing and transforming various types of data to support the creation of documents, communications, and reporting for omnichannel delivery. The role involves writing and maintaining scripts, developing code, and working with data to ensure it meets formatting, business, and layout requirements across different applications.

This entry-level position requires foundational knowledge of object-oriented programming (such as C#), scripting languages (e.g., PowerShell, Python), and relational databases like Microsoft SQL Server. The ideal candidate will demonstrate attention to detail, eagerness to learn, and a commitment to quality, efficiency, and meeting deadlines while supporting both internal teams and external stakeholders.

Responsibilities/Duties:

• Assist in analyzing customer communication requirements to support large-scale, repetitive programs such as invoices, statements, and notifications.
• Prepare and transform customer data into formats compatible with internal tools and automated workflows.
• Support the design and development of logic and templates to generate personalized communications across print and digital channels (mail, email, SMS).
• Participate in testing, troubleshooting, and documenting data, layout, and delivery processes related to communication programs.
• Communicate effectively with team members, stakeholders, and account service teams through both written and verbal channels.
• Work effectively under pressure while maintaining a positive, solution-oriented approach.
• Track and manage communication requirements, change requests, and the associated documentation in alignment with development timelines and priorities.
• Demonstrate strong attention to detail in all tasks, including documentation and quality assurance.
• Manage time and prioritize work to support multiple concurrent projects and meet deadlines.
• Provide customer-focused support by collaborating with account service on development changes, interpreting requirements, and assessing feasibility.
• Adhere to established development standards, including file naming, process workflows, tool usage, and application development best practices.

Qualifications, Skills and Abilities Required: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Basic proficiency in C# and scripting languages such as PowerShell, Python, or similar.
• Working knowledge of relational databases, particularly Microsoft SQL Server, including writing and troubleshooting SQL queries.
• Familiarity with data manipulation and transformation concepts to support automated workflows.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders.
• Demonstrated ability to manage time, prioritize tasks, and meet deadlines in a fast-paced environment.
• Customer-focused mindset with a willingness to support internal teams and respond to changing requirements.
• Eagerness to learn and adapt to new technologies, tools, and processes.

Salary Range: $65,000-$75,000

Please submit internal job application or letter of interest by Friday July 18, 2025, to Melisa Green, Director of Human Resources @ [email protected]  or fax to 716-504-9720.

Position Summary:

The Account Manager is responsible for onboarding new locations and interacting with existing customer base by providing support, addressing inquiries, and resolving complaints. Conducts email and mail campaigns (aftermarket and dealership) and follows up with current customers to introduce and offer new programs and enhancements to the program.

Responsibilities/Duties:

1. Client Service Organization and Management

• Development and implementation of process improvement initiatives.
• Evaluation and maintaining the scheduling of client service shift coverage to improve client satisfaction.
• Assists in supporting the sales team by generating sales leads with introductions to our product.

1. Quality and Process Improvement

• Oversee the completion of specific client service project tasks within times specified by the project plan(s).
• Gather, Develop and Analyze various operational metrics to assure that we understand and are exceeding customer expectations.
• Develop evaluation tool(s) to assess Client Service effectiveness in the following areas:
  • New Throttle Customer On-boarding satisfaction
  • Current customer support and satisfaction. Measure communication effectiveness.
  • Resolves emerging customer problems/complaints w/ accuracy and efficiency.

 Education, Training, Skills, and Experience:

• Associate degree preferred, with coursework in related area, or relevant work experience.
• A minimum of five (5) years of customer service experience with working knowledge of print, mail, digital output, USPS, and mailing operations preferred.
• PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
• Mathematical and/or accounting proficiency that provides the ability to easily understand the costs and profitability of account relationships and proposed projects.
• Highly motivated, positive attitude and excellent communication skills.
• Think outside of the box to improve processes and procedures.
• Strong leadership skills.
• Excellent project management and organizational skills with the ability to multi-task and work within tight deadlines.
• General understanding of technical resources, programming, and data processing methodology.
• Trello and Digital Marketing Experience preferred.

Salary Range: $50,000-$65,000

Please submit letter of interest or resume by Wednesday, June 25, 2025, to Melisa Green, Director Human Resources @ [email protected].