CAREERS

Position Summary:

The Senior Web Developer is responsible for building, documenting, and maintaining internal and external facing web-based applications using C# / .Net and must a solid background in building scalable applications and web services in an agile environment. This person will work with a team of experienced analysts, senior developers and business resources to build highly-performing systems/products that improve efficiency.

Responsibilities/Duties:

• Work both independently and as part of an Agile development team.
• Implement design specifications accurately.
• Provide detailed analysis and recommendations to project leads.
• Full lifecycle development process including design, development, testing, and implementation of moderate to complex UI based systems.
• Implement recommended design changes, unit tests and regression tests for both performance and data integrity.
• Excellent written and verbal communications skills.
• Ability to work well under pressure and clearly communicate positive, solution-focused thinking.
• Have time management and project planning skills allowing the ability to handle multiple projects at one time.
• Complete assigned tasks within estimated timeframes.
• Meet commitments made to management.
• Be customer service oriented and be a resource to the account service group on issues relating to development change requirements, interpreting customer requirements, and determining change feasibility.
• Follow all development standards regarding file naming standards, process flow, standard tool use, and approach to application development.
• Complete all documentation regarding, new applications and change managements.

• Participate fully in development and facility process improvement discussions.

Qualifications, Skills and Abilities Required:

Position Summary:

The Account Service Representative (ASR) is responsible for onboarding new customers and interacting with existing customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities/Duties:

• Provides high level account service support over the phone and via email in a team-based environment with individual account assignments.
• Update and maintain client information in internal computer systems.
• Manage client profiles to record client documentation and information.
• Manage ongoing projects on a scheduled basis per client to meet clients schedule and needs.
• Manage corrections, billable and non-billable changes through the system process.
• Manage incoming calls and customer service inquiries.
• Creates quotes and change requests for customers.
• Upsell/cross-sell existing customers through account penetration.
• Onboards new customers.
• Resolves any emerging customer problems with accuracy and efficiency.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.
• Provides accurate, valid, and complete information by using the proper methods, tools, and resources.
• Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.
• Goes above and beyond to engage customers & team members.
• Works with the accounting department on outstanding customer invoices and invoicing customer related PO’s.
• Performs other related duties as assigned.

Qualifications, Skills and Abilities Required:

• Associate degree preferred, with coursework in related area, or relevant work experience.

• A minimum of three (3) years of high level/professional account service experience.
• Prior experience and working knowledge of print, mail, digital output, USPS and mailing operations preferred.
• PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
• Excellent verbal and written communication skills.
• Ability to establish priorities, work independently, proceed with objectives with little or no supervision.
• Service-oriented and able to resolve customer grievances.
• Multi-tasking skills and ability to work under pressure.
• Ability to follow documented instructions as well as document new learned procedures.
• Must have excellent time management skills.
• Flexible and able to function independently and in a team scenario.
• Positive attitude.

Responsibilities/Duties:

• Work both independently and as part of an Agile development team.
• Implement design specifications accurately.
• Provide detailed analysis and recommendations to project leads.
• Full lifecycle development process including design, development, testing, and implementation of moderate to complex UI based systems.
• Implement recommended design changes, unit tests and regression tests for both performance and data integrity.
• Excellent written and verbal communications skills.
• Ability to work well under pressure and clearly communicate positive, solution-focused thinking.
• Have time management and project planning skills allowing the ability to handle multiple projects at one time.
• Complete assigned tasks within estimated timeframes.
• Meet commitments made to management.
• Be customer service oriented and be a resource to the account service group on issues relating to development change requirements, interpreting customer requirements, and determining change feasibility.
• Follow all development standards regarding file naming standards, process flow, standard tool use, and approach to application development.
• Complete all documentation regarding, new applications and change managements.

• Participate fully in development and facility process improvement discussions.

Position Summary:

The Systems Administrator is responsible for maintaining internal IT support infrastructure, ensuring that Matrix team members can work securely, effectively, and efficiently. They are responsible for implementing the strategy developed by the Senior Leadership Team. They work closely with IT peers tackling help desk requests, reviewing logs in relevant IT systems, and spending time identifying potential points of failure, as well as areas of improvement.

Responsibilities/Duties:

• Installing, configuring, and maintaining Matrix servers and networks.
• Overseeing systems performance and troubleshooting issues.
• Assists in the creation and maintenance of backup and disaster recovery solutions.
• Sustaining network integrity, server deployment, and security.
• Monitoring and maintaining network servers such as file servers, firewalls, VPN gateways and intrusion detection systems; and ensuring high-level security and efficiency.
• Performing systems patching and vulnerability remediations.
• Provides technical review of existing implementations and administrative practices (account and network administration, GPOs, OUs, DNS, etc)
• Administers Users, Group and Computer objects and create Group Policy using Group Policy Management Console
• Consistently references security best practices when scoping and implementing technology solutions
• Assist in regulatory compliance planning and reporting for audits.
• Documentation of Matrix systems and IT processes for successful team member adoption.
• Assist with high level helpdesk requests as required.
• Coordinating with vendors to resolve technical issues.

Education and Experience:

• Bachelor’s degree in computer science or related field.
• 3-5 years of experience working in related field.
• Microsoft Certified MCSA, MCSE or equivalent highly desired.
• Current CompTIA Server+, Network+, Security+ or equivalent highly desired.

Position Summary:

The Maintenance Technician is responsible for understanding all aspects of the inserting machines, folding equipment and electrical connections, which includes but is not limited to running inserters, reviewing manuals and other duties involving maintaining production equipment. Oversight of machine operation across the production floor, assisting operators with all mechanical problems.

Responsibilities/Duties:

Qualifications, Skills and Abilities Required:

Position Summary:

The Inserter Operator is responsible for day-to-day set-up, maintenance, and operation of various mail inserting equipment in support of production requirements. Duties include reviewing instructions, verifying correct components, preforming quality checks, meeting daily production goals, etc. All Inserter Operators will be cross trained on multiple pieces of equipment (inserters, stampers, meter bases, inkjets, etc.). Operators may be required to take on any additional tasks as deemed necessary by the Supervisor on duty.

Responsibilities/Duties:

Education, Training, Skills and Experience:

Please submit letter of interest or resume to Melisa Green, Director of Human Resources @ [email protected]  or fax to 716-504-9720.

Position Summary:

Assist with managing the production in the department to include Laser, Bindery, Inserting and Hand Mail Inserting Departments: responsible for assuring the productivity, quality, timeliness, and cost control of work in progress; assigns work, gives instruction to personnel, and meets productions goals. Assist with planning, organizing, influencing and control issues related to efficient processes and effective personnel.

Responsibilities/Duties:

Education, Training, Skills and Experience:

Physical Requirements: